Night Auditor

At ibis budget London Heathrow Central, our mission is simple – to create memorable moments for our guests by connecting hearts from arrival to farewell.

We are a busy airport hotel with 307 rooms, welcoming guests from all over the world. Some are catching early flights, some are arriving late after long journeys, and some simply need a friendly face, a calm check-in and a comfortable place to rest. That is where our Night Team makes all the difference.

A job, a career, or a calling – whatever brings you here, we have something for you.

By joining us, you will become part of Accor, a worldwide hospitality leader with over 5,000 hotels across more than 100 countries. With us, you can grow, learn, develop, and explore opportunities across the world.

As part of our team, you can enjoy:

• Free night stays in our UK hotels and 50% discount in Accor restaurants – T&Cs apply
• Discounted hotel rates across Accor hotels worldwide
• Learning and development through Accor Academy
• Support for your wellbeing, both professionally and personally
• Career opportunities across a global hotel network
• The chance to take part in initiatives that support a more inclusive and sustainable world
• Many more benefits and perks designed to help you grow and bring your personality to work

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

We are looking for a Night Receptionist / Night Auditor to join our Front Office team at ibis budget London Heathrow Central.

As our Night Receptionist, you will be the face of the hotel during the night. You will welcome guests, support late arrivals and early departures, assist with guest queries, and help keep the hotel running smoothly while most of the world is asleep – glamorous, we know, but someone has to keep Heathrow moving.

You will play a key role in making sure our guests feel safe, looked after, and well cared for throughout the night. You will also support the general running of the hotel, complete night audit tasks, carry out safety checks, and help prepare the operation for the next day.

Your main responsibilities will include:

• Welcoming guests warmly during the night and delivering a smooth check-in and check-out experience
• Handling guest queries, requests and complaints in a professional and helpful manner
• Completing night audit procedures accurately
• Carrying out hotel safety and security checks during the night
• Supporting guests who may require special attention or assistance
• Assisting other departments with basic night-time operational needs
• Preparing reports and handovers for the morning teamhttps://careers.accor.com/global/en/job/night-auditor-m-f-x-in-ibis-budget-london-heathrow-central-hounslow-unite-jid-95810