Kids Club Manager

Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.

As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.

Job Purpose

The Kids Club Manager is responsible for the overall planning, management, and supervision of Kids Club and Teen Club operations, ensuring a safe, engaging, and high-quality experience for children while delivering exceptional service to parents and guests. The role leads program development, team performance, safety compliance, and cross-department collaboration in line with hotel standards and brand values.

Key Responsibilities

Operations & Program Management

• Oversee daily Kids Club operations, ensuring facilities are clean, safe, and fully equipped
• Design, implement, and continuously improve age-appropriate, creative, and engaging programs
• Lead the Rixos Children Program and all kids-related activities across the hotel
• Coordinate special events, theme days, and seasonal activities
• Monitor program effectiveness and guest satisfaction, adjusting as needed

Health, Safety & Compliance

• Ensure full compliance with hotel policies, legal regulations, and ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002)
• Implement and enforce all health, safety, and child-protection policies
• Conduct regular safety inspections and risk assessments
• Ensure staff are trained in first aid and emergency procedures
• Report child health concerns promptly and support Health Alert procedures when required

People Leadership

• Recruit, train, schedule, and supervise Kids Club and Teen Club teams
• Conduct regular team meetings, coaching, and performance development
• Foster a positive, professional, and child-centered working environment

Guest Experience & Communication

• Act as the main point of contact for parents and guardians
• Handle complaints, incidents, and emergencies calmly and professionally
• Build positive relationships with guests, colleagues, and internal departments

Administration & Budget Control

• Manage Kids Club budgets, supplies, and equipment
• Maintain accurate records, including attendance, incident reports, and documentation
• Ensure operational efficiency and cost control