Executive Housekeeper

Lead the housekeeping operations at one of the Sunshine Coast’s most well-known resort and conference destinations, set within relaxed coastal surrounds and centred around a unique lagoon-style setting. With 373 rooms, extensive leisure facilities and a purpose-built conference centre, the resort caters to both high-volume corporate events and leisure guests year-round.

We are entering an exciting new chapter, with a $20 million refurbishment planned across guest rooms and key hotel spaces. This is a rare opportunity to lead through transformation—shaping elevated housekeeping standards, guiding a large team through change, and helping define the next stage of the guest experience.

As part of the global Accor network, you’ll join a culture that values collaboration, accountability and pride in delivering consistent, high-quality guest experiences in a fast-paced resort environment.

This is a hands-on leadership role where you will take ownership of the housekeeping operation across guest rooms, public areas and laundry services. You will lead a large and diverse team, ensuring consistent presentation standards, strong productivity, and a seamless guest experience across a high-volume resort environment.

You’ll be actively involved in day-to-day operations while also driving team performance, quality standards and continuous improvement—particularly throughout the ongoing refurbishment period.

Key Responsibilities

• Lead and drive daily housekeeping operations across rooms, public areas and laundry services
• Manage, develop and support a large housekeeping team to deliver consistent, high-quality standards
• Oversee rostering, productivity and labour efficiency across the department
• Maintain strong stock control of linen, amenities and housekeeping supplies
• Oversee in-house laundry operations, ensuring efficiency, quality and turnaround standards are met
• Conduct regular quality inspections and ensure compliance with brand and presentation standards
• Work closely with Front Office, Maintenance and other departments to ensure smooth daily operations
• Manage recruitment, onboarding and ongoing training of team members
• Respond to guest feedback and drive continuous improvement initiatives
• Support the delivery of refurbishment works while maintaining guest experience standards

• Proven experience in a housekeeping leadership role within hotels, resorts or high-volume accommodation environments
• Strong hands-on leadership style with the ability to motivate, coach and develop teams
• Excellent attention to detail with a strong commitment to presentation and quality standards
• Solid organisational skills with experience managing rosters, productivity and operational demands
• https://careers.accor.com/global/en/job/executive-housekeeper-in-novotel-sunshine-coast-resort-sunshine-coast-austr-jid-89791