Overnight Front Office Supervisor

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!  

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Front Office Supervisor. As Overnight Front Office Supervisor, you will provide engaging, sincere, personalized service in order to turn special moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!

What you will be doing:   

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offering professional, friendly and engaging service
• Following departmental policies, procedures and service standards
• Ensuring guest inquiries and complaints are handled and appropriate action is taken
• Balancing all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires
• Balancing all front office credit card transactions
• Auditing and posting/balancing room & tax
• Reviewing daily rebates for accuracy
• Performing end of day duties for F&B point of sales system and the rooms’ property management system.
• Ensuring all guest billing is accurate for Groups, Tour, FIT’s, & Individuals
• Having a strong knowledge of all groups in house and effectively communicating them to staff
• Having a strong understanding of SAQ Standards for the front office and ensuring all SAQ reports are completed in a timely manner.
• Maintaining full understanding of emergency procedures, including Fire Panel
• Working with all hotel departments to ensure guest bills are accurate upon departure
• Manage guest rooms assignment and blocking
• Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, and Voice of the Guest (VOG) initiatives
• https://careers.accor.com/global/en/job/overnight-front-office-supervisor-in-fairmont-jasper-park-lodge-jasper-canada-jid-104541