Account Director

The Global Luxury & Lifestyle Sales Director is primarily responsible for an account portfolio luxury agencies to maximize and drive revenues and market share to IHG brands. Knowledge of luxury consortia networks and agency partners across Canada and the Northeastern/Midwest United States. Manage and coordinate transient and group luxury travel requests for hotel partners, ensuring a high level of service and client engagement.

Key to this role is creating, evolving and driving strategic global account plans while developing relationships and networks within the accounts to increase opportunities, conversion and revenue for our hotels. The role is responsible for interacting with all Associates from their respective accounts as well as IHG Hotel sales teams to deliver bookings from our mutual end user customers.

Travel – 40% [U.S. and Canada]

Location – Remote:  **Remotely based role and candidate must reside in Michigan, Illinois or Massachusetts U.S. and must be within 1 hour proximity to a major US airport **

Your day to day 

• Manage and develop portfolio of accounts to maximize market share and revenues;
  • Assess accounts and their opportunities, as a result create account plans as per the IHG template and execute strategies and tactics to drive revenue and market share.
  • Network within the accounts to find key decision makers, their support staff and other relationship opportunities.
  • Collaborate with IHG hotels to design and deliver on in person events that allow travel agents to experience IHG brands.
  • Conduct or participate in client meetings as well as plan and coordinate familiarization tours and site inspections.
  • Handle and manage clients’ queries or issues.
  • Gather information on current and prospective clients/contacts to generate incremental business.
  • Collaborate with IHG hotel facing sales teams to deliver for NHOPs and key portfolios of hotels.
  • Keep an accurate record of all sales calls made for future reference and control purposes in the sales system.
  • https://careers.ihg.com/en/job-details/?jobref=Account+Director+Global+Sales+Luxury+and+Lifestyle+%5bTransientGroup%5d+%e2%80%93+U.S.+Michigan+Illinois+or+Massachusetts%7cUS%7c166597#174269