Guest Service Manager

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Office Address
Confidential information
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Confidential information
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Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

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Guest Service Manager

Staying with Meliá is an opportunity to learn, grow, and continue building your career within a global team. Here, you can take on new challenges and access experiences in different destinations, all while remaining part of our family.

 

Are you ready to take the next step in your career with us?

 

REMEMBER: Before submitting your application, you must inform your direct supervisor and/or Hotel Manager, and your Human Resources Manager of your interest in participating in the internal selection process . Your supervisor will not have the authority to approve or reject your application, but they must be duly informed.

 

Paradisus Gran Canaria,  a stunning new resort nestled in lush surroundings and located directly on San Agustín beach. Its exceptional service and exquisite architecture and interior design will immerse you in a unique luxury experience infused with the essence of the destination and local culture. This Gran Canaria accommodation is a Destination Inclusive® Luxury Resort, an innovative all-inclusive concept offering immersive activities focused on local culture and destination, both within and outside the hotel.

 

Job mission:

We are looking for a  Guest Service Manager  with a passion for service and luxury tourism, who can create personalized and unforgettable experiences for our guests. You will be the key link between them and the best that Gran Canaria has to offer.

 

What will you have to do?

  • Supporting the Assistant Guest Experience Manager and Guest Experience Manager in overseeing the different areas of the department, ensuring that they efficiently fulfill the department’s daily operational processes, always looking after the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations
  • Inform and offer customers services and products that meet their preferences, both at the hotel and at the destination, applying upselling and crossselling techniques to optimize the hotel’s extra income.  
  • Manage customer incidents, following established protocols. 
  • Understand the Brand’s philosophy, ensuring optimal implementation of the standards, operating manuals, and identity guidelines that apply to your department.
  • Support in the implementation of different customer experience management tools.
  • Understand the established sensory architecture for your area and ensure compliance.

 

What are we looking for?

  • Experience in customer service or concierge in luxury hotels.
  • In-depth knowledge of Gran Canaria and its main attractions.
  • Excellent communication skills and friendly demeanor.
  • High level of Spanish, German and English (other languages ​​are a plus).
  • Focus on excellence and a passion for detail.
  • Proactive, decisive attitude and with organizational skills.

https://careers.melia.com/job/Las-Palmas-Guest-Service-Manager-Paradisus-Gran-Canaria/1411830233/

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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