Spa Operations Manager

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Spa Department in Riyadh, the Spa Operations Manager is responsible for, but not limited to, Spa and Wellness team. In addition, the direct functionality of the Spa Operations Manager is to maintain a high level of service and oversee all operating aspects of the Spa and Wellness facility. While at the same time ensuring levels of service are compliant with the standards outlined by the Group Spa division.

As Spa Operations Manager, you will be responsible for the following duties:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.

• Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.

As Spa Operations Manager, we expect from you: 

• Responsible for the operations of the entire Spa & Wellness including guest interactions.
• Review treatments and notes on Spa Soft.
• Coordinate scheduling of duty rosters, annual leave and bank holidays for all colleagues.
• Responsible for motivating retail sales and ensure that all sales are recorded accurately.
• Daily briefings with spa team.https://careers.mandarinoriental.com/jobs/spa-operations-manager-riyadh-saudi-arabia