Part Time Spa Butler

Responsibilities: Here’s what your journey with us entails

• Takes actions necessary to resolve any standards that are not being achieved.
• Manages day to day activities and administration of Spa Reception.
• Answers phones and takes bookings utilizing the companies Spa booking tools.
• Responds effectively to guest enquiries either by phone or face to face.
• The role encompasses working with the Director of Spa/ Head of Spa Operations and Development to successfully execute all spa and leisure operations; striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.
• It is your responsibility to use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience in the Spa areas unique.
• Complies with COSHH and Health and Safety Standards.
• Follows the lost property procedures.
• Complies with Brand Standards when cleaning and getting each room ready for the guest arrival.

You’ll be expected to deliver on the following:

• Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• You are expected to deliver service to your full potential when you are here.
• You’re expected to maintain the cleanliness and hygiene standards of all areas at all times.
• You are also expected to carry out other duties that may be required to.
• https://careers.marriott.com/part-time-spa-butler-2-days/job/703B1099ADB553628E2E3D7C38FB4D24