GSA – Front Office

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We are seeking a dedicated GSA – Front Office to join our team. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel.
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively.
• Collaborate with other departments to ensure seamless guest experiences.
• Process room reservations, modifications, and cancellations using the hotel management system.
• Manage cash transactions and maintain accurate financial records.
• Ensure the front desk area is organized, clean, and presentable at all times.
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting.

• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience in a similar capacity.
• Excellent reading, writing and verbal proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.
• https://careers.accor.com/global/en/job/gsa-front-office-in-ibis-jaipur-city-centre-jaipur-india-jid-94458