Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Agent

Additional Information: This hotel is owned and operated by an independent franchisee, St. Ermin’s Operating (UK) Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

 

Job description
Reservations Agent
Reporting to Reservations Manager
Are you a person who exudes Fun, Love, and Energy? Join our team and bring that spirit to every guest interaction!
MAIN SCOPE AND PURPOSE OF THE ROLE:
Responds to communications from guests, travel agents and processes reservations arriving by email, telephone, and through the sales team. Handles both room reservations (Transient and Groups) and Food & Beverage reservations, including bookings for the restaurant, afternoon tea, in-room dining, and covers of 10 or more guests.
MAIN DUTIES & RESPONSIBILITIES:
  • Processes reservations by email, telephone or sales team.
  • Manage group bookings: make, amend, cancel, and track no-shows.
  • Create, issue, and maintain group rooming lists, processing amendments as they arise and confirming final details ahead of arrival.
  • Take and manage Food & Beverage reservations, including restaurant, afternoon tea, in-room dining, and covers of 10 or more, ensuring bookings are logged accurately and communicated to the relevant outlet.
  • Processes reservations from the sales office and other hotel departments.
  • Maintain knowledge of room types, their location, and layout.
  • Processes cancellations and modifications and promptly relays this information to the front desk and guest as required.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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