Additional Information: This hotel is owned and operated by an independent franchisee, Prime Hotels (UK) Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
We are looking for an enthusiastic, talented and dedicated Front Office Manager to join our team here at Bvlgari Hotel London.
At the heart of one of London’s most prestigious luxury destinations, the Front Office Manager leads the guest arrival and departure experience with precision, warmth, and impeccable style. As a brand ambassador for Bvlgari, you will ensure every interaction reflects the hotel’s Italian heritage, contemporary elegance, and uncompromising attention to detail.
Job description
As a Front Office Manager, you will be providing operational management support throughout the hotel whilst ensuring the highest standards of authentic and impeccable levels of service are delivered. You will be responsible for maintaining exceptional guest relations and ensuring the team delivers experiences beyond our guests’ expectations.
You will manage the day to day aspects of Front Office including monitoring the efficiency levels in the Front Desk, overseeing the operation of all Front Of House departments, maximising every opportunity to increase revenue and interacting with our guests at every opportunity.
Key Responsibilities
•Lead, inspire, and develop the Front Office team, including Reception, Concierge, Butler, and Night Management.
•Deliver seamless, personalized guest journeys from pre-arrival through departure.
•Drive service excellence in line with LQA standards and brand expectations.
•Manage daily operations, staffing levels, scheduling, and departmental budgets.
•Resolve guest concerns with professionalism and discretion, turning challenges into memorable recoveries.
•Collaborate closely with Housekeeping, F&B, Security, and Spa to ensure flawless interdepartmental coordination.
•Monitor KPIs including guest satisfaction scores, upselling performance, and operational efficiency.
What We’re Looking For
