Front Desk Agent

Additional Information: This hotel is owned and operated by an independent franchisee, Janus Hotels and Resorts, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

• Welcome guests with a warm, friendly, and professional attitude.
• Efficiently complete guest check-in and check-out procedures.
• Verify reservations, guest information, room rates, and payment details.
• Process credit cards, cash, and other forms of payment accurately.
• Answer telephone calls and respond promptly to guest questions and requests.
• Provide information about hotel services, amenities, local attractions, restaurants, and transportation.
• Handle guest concerns and complaints professionally and work toward effective solutions.
• Communicate guest requests and important information clearly with Housekeeping, Maintenance, Management, and other departments.
• Use the hotel’s computer systems and property management system to make reservations, update guest information, post charges, and complete daily tasks.
• Maintain accurate records and follow all cash-handling, credit-card, security, and hotel procedures.https://careers.marriott.com/front-desk-agent/job/09CF7BB0DAE199F8C29524BB0E181599