DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
· Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
· Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. Double check routing for all group reservations.
· Sending no-show, pickup, and all requested reports for citywide groups including post-event audit reports
PEOPLE
· Promote teamwork and quality service through daily communications and coordination with other departments.
· Covering lunch shifts for front desk agents
· Assisting during peak arrival/departure periods
GUEST EXPERIENCE
· Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
· Assign rooms to all reservations each day
· Upgrading members based on elite IHG Rewards status
· Balancing inventory
· Sending out pre-arrival upgrade notifications
· Coordinate distribution of welcome letters, bags, room drops, etc as needed and requested by clients
RESPONSIBLE BUSINESS
· Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
· Maintain accurate filing system for groups and ensure that each group block is traced.
· Create subblocks for citywide groups that have multiple groups visiting for conventions
https://careers.ihg.com/en/job-details/?jobref=Coordinator+Group+Reservations%7cUS%7c166959#174703
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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