Director of Residences

Our esteemed portfolio encompasses the world’s most prestigious luxury & lifestyle brands, including Raffles, Fairmont, SLS, Delano, Sofitel, Rixos, and others. We specialize in creating exceptional residential sanctuaries where homeowners experience unparalleled comfort, sophistication, and a strong sense of belonging in their daily lives. We are the architects of unforgettable living experiences, meticulously curating every detail to transform houses into cherished homes and foster genuine, lasting connections.

As Director of Residences at the Raffles Boston, you will lead the homeowner experience, from pre-move-in preparations to ensuring exceptional residential living. This pivotal role demands a proactive, empathetic approach to ensure our homeowners consistently experience the hallmark Raffles hospitality. You will thoughtfully curate bespoke services, cultivate genuine relationships, and consistently “make magic” for our residents. This role champions the brand’s unwavering commitment to transforming moments into cherished memories, all while upholding the most exacting standards of luxury residential operations.

KEY RESPONSIBILITIES

The Director of Residences will be accountable for, but not limited to, the following key areas:

• Homeowner Journey Leadership:
  • Strategically lead and meticulously manage the complete Homeowner Journey across all phases:
    • Handover: Seamless transition and onboarding process.
    • Welcome & Orientation: Personalized integration into the residence and community.
    • The Art of Living Well: Curating services that enhance daily life.
    • Community: Fostering engagement and belonging among residents.
    • Seamless Living: Ensuring effortless and enjoyable day-to-day operations.
    • Rental Program Management: Oversee and optimize any residential rental programs.
• Service Excellence & Standards:
  • Establish, implement, and rigorously maintain Raffles’ legendary service standards through comprehensive operational procedures, policies, and training initiatives.
  • Continuously evaluate and refine service delivery to ensure consistent excellence and anticipate homeowner needs.
• Relationship Management:
  • Cultivate and nurture profound, lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs, inquiries, and lifestyle enhancement opportunities.
  • Proactively anticipate and address homeowner concerns, ensuring swift and satisfactory resolutions.
• Operational Oversight:
  • Direct and oversee all aspects of residential property operations, including:
    • Maintenance Excellence: Ensuring impeccable upkeep and proactive maintenance.
    • https://careers.accor.com/global/en/job/director-of-residences-in-raffles-boston-boston-united-states-jid-100171