Houseperson – Rooms

Your day to day:

As Housekeeping Houseperson, you will assist room attendants on assigned floors/sections; collect dirty linen and transport to laundry chute, deliver fresh linen to room attendant carts throughout the day. May assist with stripping linen from room and/or cleaning the public areas. Deliver and retrieve items requested by guests and housekeeping staff.

DUTIES AND RESPONSIBILITIES:

• Responsible for the cleanliness and organization of floor closets; removing garbage from the service elevator landing, wipe down shelves/counters; sweep and mop, remove non-floor closet items and store in appropriate areas by the end of the shift.
• Assist room attendants with heavy items such as mattresses and linen. Deliver linen and other supplies to room attendants.
• Remove all dirty linen from assigned Room Attendants carts and closets and transport to laundry chute.
• Throw any recycled items down the recycle chute (except glasses and boxes)
• Responsible of maintaining the cleanliness and condition for their own sections/floors.
• Responsible for shampooing carpet in guestrooms and designated hallways/floors.
• Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
• Clean public areas in the prescribed manner while following department standard operating procedures.
• Report to office coordinator needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

Qualifications and Requirements:

Basic reading, writing and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds.
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guest and employees
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• May be required to work nights, weekends, and/or holidays.

https://careers.ihg.com/en/job-details/?jobref=Houseperson+-+Rooms%7cUS%7c167237#174941