Front office team

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front office team

Company Description

 

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

At Hawkwell House, our team reflects Mercure’s spirit of heartfelt service and local discovery, offering a supportive workplace and a guest experience rooted in Oxford’s unique character.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

 

Job Description

 

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

  • Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
  • Willing to work morning or afternoon shifts according to the needs of the business
  • Enroll our guests in Accor Loyalty Membership
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  • Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
  • Service focused personality is essential; experience is an asset
  • Dealing with guest complaints following Mercure standards
  • Great communication with all departments
  • Making sure all important information is passed to the next shift and your colleagues
  • Assure the task list has been done
  • Being proactive in sorting-out problems
  • Working with Opera or related systems is a plus
  • Fluency in English

 

Qualifications

 

Your experience and skills include:https://careers.accor.com/global/en/job/front-office-team-member-days-and-night-in-mercure-oxford-hawkwell-house-hotel-oxford-united–jid-92453

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Bellboy

Job for: Locals
Brazil

Bellman

Job for: Locals

Company Description   We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and […]

United Arab Emirates

Réceptionniste Tournant

Job for: Locals

Description de l’entreprise   Le Mercure Paris Pont de Levallois Neuilly est un établissement 4 étoiles de 52 chambres, ouvert en 2018, situé au cœur de Levallois-Perret, charmante commune aux portes de Paris. Véritable havre de paix urbain, Levallois séduit par son atmosphère calme, sa sécurité, ses nombreux espaces verts, ses commerces de proximité et son excellent réseau de […]

France

Directeur.trice adjoint.e de la réception

Job for: Locals

Description de l’entreprise   Nous recherchons des professionnels expérimentés qui excellent dans leur domaine et partagent notre passion pour un service impeccable. Au Reine Elizabeth, nous ne nous contentons pas de maintenir les standards de l’hôtellerie de luxe – nous les définissons. Les hôtels Fairmont ont rejoint la grande famille Accor en 2016, un leader […]

Canada

Reservations Manager

Job for: Locals & Expats

Company Description   Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos […]

United Arab Emirates