Assistant Front Office Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

The Assistant Front Office Manager (AFOM) supports the Front Office Manager in overseeing daily guest services, reception, and concierge, while driving service standards, team development, and room revenue goals.

Core Responsibilities

• Daily Operations Management: Supervise front desk, concierge, guest relations, and switchboard operations; lead daily shift briefings and handle smooth shift handovers.
• Guest Relations & Service Recovery: Act as the primary escalation point for complex guest complaints, resolving issues swiftly while ensuring consistent brand service standards.
• Team Leadership & Development: Assist with scheduling, onboarding, training, and performance evaluations; coach team members on upselling techniques and standard operating procedures (SOPs).
• Financial & Inventory Oversight: Monitor daily room availability, VIP arrivals, and credit limits; support room upselling initiatives and ensure accurate billing and cash-handling compliance.https://careers.accor.com/global/en/job/assistant-front-office-manager-in-movenpick-ambassador-hotel-accra-accra-ghana-jid-106915