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Guest Relation Officer

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relation Officer

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Company Description

 

PARADISE OF PARADOXES.

25hours Hotel Jakarta The Oddbird is an unconventional, locale story-driven hotel where business meets creative arts, culture, wellness and gastronomy. Nestled in Sudirman Central Business District Jakarta, rising above Ashta Lifestyle Mall, the property features 210 rooms, 135 serviced apartments, vibrant social spaces, lively restaurants and creative corners, designed to welcome anyone to “Come as You Are”.

 

Job Description

 

Front Office Operations

As our Guest Relations Officer, you’ll be the friendly face of our hotel! You’ll handle all the essentials that keep our guests happy and our operations running smoothly.

  • Welcome guests with a smile during check-in and check-out, manage cashiering, and get them set up with their room keys.
  • Get the word out about our amazing facilities, dining options, and services—you’ll be surprised how much guests appreciate the recommendations!
  • Go the extra mile for our VIPs and repeat guests by reviewing arrival lists, prepping personalized welcome touches, and making sure they feel special.
  • Be the go-to person for guest questions, concerns, and requests—you’ll coordinate with other departments to make things happen quickly and smoothly.
  • Keep our guest records accurate and up-to-date, including notes on preferences and history so we can deliver that personal touch every time.
  • Handle phone calls, messages, and mail with professionalism and warmth, while keeping guest privacy and confidentiality locked down tight.
  • Stay sharp on hotel services, facilities, and emergency procedures—you’ll attend briefings and training to stay in the loop.
  • Show up ready to work: on time, in uniform, well-groomed, and with a positive attitude. You’ll also keep an eye out for anything suspicious and report it to Security or the Duty Manager.
  • Pitch in with other duties as needed—we’re a team, and we all pitch in to make things work.
  • https://careers.accor.com/global/en/job/daily-worker-guest-relation-officer-in-25hours-hotel-jakarta-the-oddbird-jakarta-indonesi-jid-106935

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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