Front Office Supervisor

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Front Office Supervisor to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Front Office Supervisor is responsible for supervising the operations at the reception to ensure that the highest and exceptional services are given to all guests. The Front Office Supervisor reports to the Front Office Manager.

As Front Office Supervisor, you will be responsible for the following duties:

• Plan and supervise the day-to-day operations of the reception section which are related to the arrival and departure of guests, including room sales, the room assignments of VIPs, Groups, and Crews, and room registrations
• Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed to ensure clients’ satisfaction and adherence to service standards
• Carry out training for new employees and on-the-job training
• Motivates staff to bring out excellent performance
• Handles guest requests and complaints in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure customer satisfaction and maintain a record of all complaints received from all guests.  Follow up when necessary
• Liaise and coordinate with various departments to ensure all information on guests is accurate such as rate, room type, billing, and guest requests, and oversee that guests’ specific requirements are addressed in an efficient manner
• Keep abreast of hotel products and services as well as tourist and business travel information that may be of any interest to our guests
• Constant training of subordinates
• Supervise all cashier work of subordinates
• https://careers.mandarinoriental.com/jobs/front-office-supervisor-abu-dhabi-united-arab-emirates-20e2ce8e-cdf1-4df2-aa52-fa868127512b