Job Overview
As a Sales Coordinator, you will be responsible for supporting the hotel’s sales and marketing efforts by assisting the sales team in various administrative and operational tasks. Your role will involve coordinating sales activities, managing client communications, and ensuring the smooth execution of sales-related processes.
What You’ll Be Doing
Client Communication:
– Respond promptly to inquiries from prospective clients, providing information about the hotel’s facilities, services, and rates.
– Maintain ongoing communication with clients, answering questions, and providing necessary assistance.
– Ensure a high level of customer service by addressing client needs and resolving issues promptly and professionally.
Sales Support:
– Assist the sales team in preparing sales presentations, proposals, and contracts.
– Coordinate sales appointments and meetings with clients.
– Prepare and distribute sales-related reports and documents.
Event Coordination:
– Assist in planning and coordinating events, meetings, and conferences held at the hotel.- Create Room Blocks and reservations for incoming groups or clients.
– Collaborate with other hotel departments (e.g., banquet, catering, reservations) to ensure successful event execution.
Database Management:
– Maintain an accurate and up-to-date customer database, recording client interactions and preferences.
– Use customer relationship management software (CI/TY) to track leads, sales activities, and client information.
Administrative Tasks:
– Handle administrative duties such as filing, data entry, and maintaining office supplies.
What You Bring
– High school diploma or equivalent; a bachelor’s degree in business, hospitality, or a related field is a plus.
– Previous experience in a similar role, ideally in the hospitality or hotel industry.
– Proficiency in Microsoft Office Suite and Marriott CI/TY.
– Excellent communication and interpersonal skills.
– Strong organizational and multitasking abilities.
– Attention to detail and a customer-oriented mindset.
– Ability to work independently and as part of a team.
