Concierge Supervisor

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Concierge Supervisor, opportunity awaits.

Position Summary:

• Be the “face of the hotel” – engaging and inspiring guests through each guest interaction from arrival to departure

• Securely park guest cars, deliver bags and amenities in accordance with the hotel policies

• Lead the concierge team in general operational tasks whilst assisting other front office associates

• Be a dynamic and thoughtful supervisor by empowering and supporting your team

• Escort guests to their rooms and explain all features & hotel offerings

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity

• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

• Plan and execute team building activities so associates feel valued for their contributions

• Ensure all guest’s requirements and requests are anticipated and completed in a timely manner

• Be the main point of contact for all external & internal clients for the department

• Ensure you and the team uphold all company policies and procedures

About You:

• A current driver’s license

• Relevant experience in a similar supervisory role

• Working rights in Australia

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment
• https://careers.marriott.com/concierge-supervisor/job/0A2EDBDFE7026A013334B138B218C9C4