Nestled in the heart of Zurich, ibis Styles 202, rooms & Adagio 66 rooms, Zurich is hotel combo designed to cater to both leisure and business travelers with flair and flexibility. This unique combination brings together the creative, lively atmosphere of ibis Styles and the practical, apartment-style comfort of Adagio, offering guests the best of both worlds under one roof.
Main Responsibilities
Guest Service & Operations
Assist in monitoring daily Front Office operations, including check-ins, check-outs, reservations, and guest inquiries.
Ensure a seamless and personalized guest experience from arrival to departure.
Handle guest complaints and resolve issues professionally.
Manage guest communication and feedback across various platforms.
Supervise and support the Front Office team (reception, night auditors, shift leaders, etc.) to consistently deliver excellent service.
Adhere to Front Office and ACCOR standards, including appearance, etiquette, and efficiency.
Team Leadership & Development
Lead, train, and motivate Front Office staff to provide high-quality service.
Assist in scheduling, performance evaluations, and disciplinary actions when necessary.
Foster a positive and cooperative work environment.
Administration & Operational Duties
Oversee the use of Opera Cloud (PMS) for reservations, guest profiles, and reports.
Ensure compliance with hotel policies, procedures, and Swiss labor law (LGAV).
Support room inventory, pricing, and overbooking management.
Coordinate with Housekeeping, Engineering, and other departments to efficiently fulfill guest requests.
Assist in MICE operations, including group check-ins, event setup, and client service.
Finance & Reporting
Assist in preparing daily, weekly, and monthly reports (occupancy, revenue, guest feedback, etc.).
Monitor Front Office expenses and participate in budget processes.
Ensure accurate billing and cash handling procedures.
Sales & Revenue Supporthttps://careers.accor.com/global/en/job/assistent-front-office-manager-in-ibis-styles-zurich-city-center-zuerich-switzerland-jid-107635
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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Descripción de la empresa En 1974, en la apertura del primer hotel ibis en Burdeos, Francia, también se lanzó la primera marca de hotel económico estandarizado del mundo. ¿El objetivo? Hacer que todos puedan acceder a la comodidad garantizada y de alta calidad. Medio siglo después, el nombre ibis pasó a ser mundialmente conocido, […]
