IT Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Rome will offer a rare urban retreat set across ten 19th-century villas, surrounded by lush gardens yet only moments from the city’s iconic landmarks. The hotel will feature 108 elegantly designed rooms and suites, many with private terraces or gardens, crafted by renowned designers Gilles & Boissier. With six distinctive restaurants and bars, including a rooftop Mandarin Bar with sweeping city views, the property will blend tranquil residential charm with contemporary Roman sophistication.

About the job

As IT Manager, you will be responsible for the following duties

• Support the pre-opening phase of Mandarin Oriental, Rome, ensuring the full deployment and readiness of all IT systems prior to opening.
• Oversee daily IT operations, providing first-line support to colleagues and second-line support to guests, ensuring seamless and timely resolution of technical issues.
• Coordinate the installation, configuration and testing of all hotel IT infrastructure, including servers, endpoints, network devices and guest-facing technologies.
• Ensure all systems are fully operational in line with opening timelines, brand standards and guest experience expectations.
• Ensure full alignment with Mandarin Oriental corporate IT standards, policies and procedures, working closely with regional and corporate IT teams.
• Support the standardisation of systems, cybersecurity protocols and operational processes in line with Mandarin Oriental Hotel Group requirements.
• Act as the key on-property IT contact for corporate teams, vendors and ownership representatives.
• Ensure IT readiness and operational resilience across all hotel functions, proactively identifying risks and implementing mitigation plans.
• Support onboarding and technology training for new colleagues, ensuring users are equipped to maximise system capabilities.
• Guarantee minimal downtime and business continuity during periods of high occupancy and operational demand.
• https://careers.mandarinoriental.com/jobs/it-manager-rome-lazio-italy