Pay Range: $72,000-$82,000 + Bonus Eligible
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Relocation Assistance is Available
Driving is required for this position; screening will be required.
JOB SUMMARY
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
CANDIDATE PROFILE
Education and Experience
OR
CORE WORK ACTIVITIES
Managing Guest Services and Front Desk Operations
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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