Housekeeping Houseperson

JOB OVERVIEW:

Assist room attendants on assigned floors; collect dirty linens and transport to laundry areas, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping

People

• Promote teamwork and quality service through daily communication and coordination with other departments.
• Report to supervisor of needed repairs or unsafe conditions

Guest Experience

• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

Responsible Business

• May collect newspaper and other items for recycling.
• Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
• Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

QUALIFICATION AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

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