Intimate, contemporary and stylishly placed in Hong Kong’s financial and fashion address, The Landmark Mandarin Oriental, Hong Kong sets the standard for luxury lifestyle sophistication, offering tranquil retreat for business and leisure travelers alike with its 109 spacious rooms and suites designed by Joyce Wang. Recognized as one of the city’s most premium dining destinations with the triumph of eight Michelin stars on the 7th floor, the Hotel is currently partaking in a transformative project of the LANDMARK complex and poised to elevate exceptional lifestyle experiences in 2026.
About the job
Based at Mandarin Oriental The Landmark, Hong Kong within Information Technology Division in Hong Kong, the IT Manager is responsible for leading the day-to-day operations of the Information Technology Department, ensuring the reliability, security, and continuous enhancement of the hotel’s technology infrastructure and systems. The role supports operational excellence across all departments, oversees IT projects and team development, and acts as a key technology partner to the business. The IT Manager reports to the Cluster Director of IT.
As IT Manager, you will be responsible for the following duties:
- Lead the daily operations of the Information Technology Department, ensuring the efficient delivery of all IT services across the hotel
- Oversee the administration, maintenance, security, and enhancement of the hotel’s IT infrastructure, including servers, networks, workstations, telecommunications, and business applications
- Manage IT projects, system implementations, upgrades, and technology initiatives, assuming additional responsibilities during the absence of the Cluster Director of IT
- Monitor system performance, network availability, and cybersecurity measures to ensure a stable and secure technology environment
- Provide technical leadership and support for infrastructure, network, telephony, hardware, software, and end-user services
- Oversee troubleshooting, system backups, disaster recovery, and business continuity processes to minimize operational disruption
- Lead and develop the IT team, ensuring effective performance, engagement, and continuous professional development
- Collaborate closely with Department Heads and hotel leadership to identify business needs and implement effective technology solutions
- Manage escalated IT issues and ensure timely resolution of service requests while maintaining high levels of user satisfaction
- Maintain IT policies, procedures, documentation, and operational standards in compliance with Group IT requirements and industry best practices
- Ensure compliance with software licensing agreements, data privacy regulations, information security standards, and other applicable legal requirements
- Manage relationships with external vendors and service providers to ensure effective support and service delivery
- Keep abreast of emerging technologies and recommend enhancements that support operational efficiency and the guest experience
https://careers.mandarinoriental.com/jobs/it-t-manager-hong-kong-hong-kong-island
