– Oversees and supervises guest arrivals and departures with the front office executive and managers.
– Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
– Provide high level of customer service and maintain a high profile in the day to day front office operations.
– Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
– Facilitate the FOM to prepare monthly and daily revenue report and circulate to all HOD’s.
– Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimize REVPAR.
– Supervises the management of debtors
– Integrates and trains employees
– Ensures that all front desk employees are well presented (uniforms
– Must be proficient with reservations handling and process and familiar with Opera/Micros system.
– Excellent communication skills in English (verbal and written).
– Excellent organization
– Ability to observe business etiquette and maintain a professional appearance.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Diploma
3
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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