Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
JOB SPECIFIC TASKS
Managing Property Operations
• Ensures service programs are in place and executed against (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.).
• Provides timely, real-time feedback to management and hourly associates on service and operational standards; including feedback on even the smallest of service and operational details.
• Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
• Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Prepares for QA audits (i.e., daily and pre-visit activities).
• Review sand follows-up on property GSS scores and comments.
• Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).https://careers.marriott.com/general-manager-courtyard-by-marriott-fremont-silicon-valley/job/5746FB88DC15AA02A5F2AA2A5F2FC0A0
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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