Front Office Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Front Office Agent – Mercure Oradea (Opening Spring 2026) 

Be part of the opening team of Mercure Oradea, a contemporary midscale hotel featuring 90 rooms, four conference halls, a spa & wellness center, restaurant, café, and lobby bar.

As Front Office Agent, you will be the first and last point of contact for our guests, delivering a warm welcome, efficient service, and a smooth guest journey in line with Mercure and Accor brand standards.

What’s in it for you:

• You will be part of a new international hotel
• A competitive salary package aligned with your experience and the responsibilities of the role
• Employee benefit card offering discounted rates at Accor hotels worldwide
• Learning programs through Accor Academies and international development opportunities

You will be responsible for:

Guest Service & Front Desk Operations

• Welcome guests and perform check-in and check-out procedures in a friendly and professional manner.
• Handle guest requests, questions, and complaints, ensuring timely and effective resolution.
• Provide accurate information about the hotel, services, and local attractions.
• Promote upselling opportunities such as room upgrades, late check-out, and hotel services.

Systems, Cashiering & Administration

• Operate the hotel PMS and Front Office systems accurately.
• Handle reservations, room allocations, billing, and payments according to procedures.
• Ensure correct posting of charges and compliance with cashiering standards.
• https://careers.accor.com/global/en/job/front-office-agent-mercure-oradea-in-mercure-mercure-oradea-oradea-romania-jid-85871