Guest Experience Executive

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Executive

W LONDON – CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

HOW YOU WILL MAKE A DIFFERENCE

  • Anticipate the Extraordinary
    Proactively identify guest needs and preferences to deliver a stay that feels effortless, intuitive, and unmistakably W.
  • Who’s List Mastery
    Own and curate the Who’s List—capturing VIPs, Ambassadors, opportunity guests, and moments that matter.
  • Amenity Curation & Scheduling
    Strategically plan, schedule, and manage amenities to create moments of delight that go beyond expectations.
  • Meet & Greet Magic
    Meet and greet all Who’s, uncover golden nuggets, and recognize celebrations that deserve a little extra wow.
  • Flawless Rooming Execution
    Ensure all met guests are accurately roomed to reflect status, preferences, and purpose of stay.
  • Guest Radar Ownership
    Monitor, manage, and follow through on all Guest Radar communication—closing the loop every time, no exceptions.
  • Celebrate Loudly, Deliver Perfectly
    Plan and execute unforgettable setups for celebrations, VIPs, and special moments—every detail intentional, every touch elevated.
  • Ambassador & Opportunity Review
    Review Ambassador and high-potential guests daily to unlock opportunities for meaningful engagement.
  • Guest Likes, Perfected
    Capture, manage, and activate guest likes to personalize every stay with signature W flair.
  • Insight-Driven Reporting
    Build comprehensive guest reports that track trends, preferences, and opportunities to elevate future experiences.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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