Front Office Agent

Mandarin Oriental, Barcelona is looking for a Front Office Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona’s Paseo de Gracia, offering legendary service and exceptional experiences to our guests.

About the job

Based at Mandarin Oriental, Barcelona within the Front Office Department, the Front Office Agent is responsible for delivering exceptional guest service throughout the guest journey, ensuring smooth arrival and departure experiences while maintaining the highest standards of luxury hospitality. The Front Office Agent reports to the Front Office Manager / Assistant Front Office Manager.

As a Front Office Agent, you will be responsible for the following duties:

• Welcome guests warmly and professionally upon arrival and assist with check-in and check-out procedures.
• Manage reservations, including making, confirming, and modifying bookings.
• Answer telephone calls, handle guest inquiries, and provide information about hotel services and local attractions.
• Respond to guest requests and resolve concerns efficiently, escalating issues to management when necessary.
• Process payments, maintain accurate billing records, and handle cash and credit card transactions.
• Maintain a clean, organized, and professional front desk environment at all times.
• Coordinate with Housekeeping, Concierge, Guest Relations, Engineering, and other departments to ensure a seamless guest experience.
• Support administrative tasks including data entry, guest profile updates, and record keeping.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Anticipate guest needs and create memorable experiences that reflect the Mandarin Oriental philosophy of service excellence.

As a Front Office Agent, we expect from you:

• Previous experience in a customer service role, preferably within a luxury hotel or front office environment.
• https://careers.mandarinoriental.com/jobs/front-office-agent-barcelona-catalunya-spain