Porter / Bell Attendant

Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.

Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.

Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Under the general guidance of the Concierge, the Porter position is responsible for meeting, greeting, and assisting in transporting guest’s luggage and items to and from their rooms in a courteous, timely and professional manner.

YOUR KEY RESPONSIBILITIES:

• Greeting incoming and outgoing guests at the door when standing in the lobby
• Assist and cover for door people during breaks
• Greet arriving guests and retrieve their luggage, ensuring all items are accounted for
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is always kept clean and tidy
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Able to drive in a safe and efficient manner
• Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
• Responsible to ensure the safety and security of the guests while traveling.
• Provide gracious, attentive, and friendly service
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service. https://careers.accor.com/global/en/job/porter-bell-attendant-m-f-in-delano-london-london-united-kingdom-jid-108997