Sales, Events & Reservations Assistant

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.
EOE/M/F/D/V

To actively support the Commercial Division, with prompt response to client inquiries –at the request of Managers and Directors or in their absence – comprehensive management of bookings to include all required information for file creation and applicable maintenance, and preparation for VIP arrivals.

Summary of Responsibilities:

Reporting to the Director of Sales, responsibilities and essential job functions include, but are not limited to, the following:

• Support of the Transient Sales Team including preparing welcome cards, amenities, VIP pre-arrival reach out and Make Special Happen initiatives
• Reservation modifications for groups, events and Transient VIPs, to bridge gaps as needed
• Compile and distribute site alerts, as requested by Sales and Events Teams
• Preparing for VIP stays including reaching out to high-rated suite guests.
• General document and correspondence production, distribution and maintenance including client contracts, production of amenity requests and VIP cards, turnover documents, attrition, estimates and final invoices.
• General office processes and activities including departmental documents, photocopying, mailing of departmental correspondence, checking of departmental shared email inboxes (Sales, Events, Reservations)
• Participate in monthly departmental meetings
• Assist with office equipment operation such as printers, copiers, phones etc.
• Any other reasonable requests made by the Leadership or Executive Teams

Qualifications:

• Proficiency in Microsoft Window applications required (Word, Excel, Outlook)
• Experience with Opera Cloud preferred
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• https://careers.accor.com/global/en/job/sales-events-and-reservations-assistant-in-fairmont-san-francisco-san-francisco-united-states-jid-105003