Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- In line with the targets, standards and instructions determined by the General Manager, hotel management and Security Manager ensure security and safety across the facility, keep the related records and develop him/herself.
- Fully perform other duties assigned by the Security Supervisor and other seniors.
- Ensure the life and property safety of people is his/her area of duty.
- Greet guests, provide information and guidance to them and bid them farewell.
- Organise human and vehicle traffic and contribute to the communication between the facility and individuals.
- Keep watch and remain vigilant at all times during the day and night, gather information and submit it to the respective persons.
- Carry out initial response to important incidents such as fires, sabotages, injuries, and fights and report the incident to the respective persons.
- Be respectful, moderate and polite to managers, seniors and colleagues.
- Pass on all relevant information to the next security officer on shift.
- Inform the Security Supervisor of all developments and events that take place in his/her area of responsibility.
- Is familiar with the procedures to catch and detain criminals.
- Ensure that all devices and equipment such as walkie-talkies, detectors, telephones etc. are maintained well, clean, charged and operating.
- Immediately inform his/her supervisor in the event of any bomb or suspicious package call and ensure security around the area where the bomb or suspicious package call has been made.
- Take part in the Emergency Response Teams.
- Ensure that the shift area is kept in a clean, orderly and neat manner.
- Pay attention to keeping logs and records in a proper and accurate manner and control the signatures.
- Monitor the entry and exit of furniture and equipment (inventory) that need to be removed from the facility for maintenance and repairs and file their records.
- Protect the hotel’s guests from any external factors that may cause inconvenience.
- Gather information and pass such information on to seniors rather than disclose information to third parties.
- When writing an incident report, ensure that the report includes information about the person(s) who committed the act, its location, time, how the incident developed and its consequences.
- https://careers.accor.com/global/en/job/security-officer-in-novotel-johor-bahru-city-centre-johor-bahru-malays-jid-109116
