Executive Assistant Manager

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. Lead by our General Manager, Craig Kelmar, we are proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

The Executive Assistant Manager role will function as a 2IC for our precinct, overseeing Pullman, Novotel & ibis Sydney Olympic Park. This role will have a focus on Food & Beverage, thus we are looking for an experienced leader who is confident in all areas of the Food & Beverage operation. In this cross-complex role, you will work alongside our experienced Executive Committee and assist our General Manager in delivering exceptional guest experiences. This role is perfect for a candidate who is ready to make their mark on Australia’s premier event precinct.

This is a fast-paced role that requires long term strategic planning, overseeing five outlets – each with an individualised and tailored offering to exceed the expectations of our varied guests across each a range of segments. You will need a passion for Hospitality, a mind for creative strategies, strong problem-solving skills, excellent people management and an eye for premium guest experience.

This role is perfect for an experienced leader who is looking for their career to develop in a fast-paced Precinct. You will:

• Oversee the daily operation of our Culinary, Conference & Events, Bacar, Boulevard Brasserie, Brewery Bar & Kitchen, and Room Service as a single integrated operation.
• Ensure Brand Standards are embedded in daily operations cross-complex; conduct regular self-audits and implement corrective actions.
• Coordinate with Sales & Marketing, Front Office, Housekeeping and other departments to ensure seamless service across the precinct.
• Analyse guest satisfaction data to implement action plans to improve scores, ratings, and overall experience.
• Take accountability for financial performance across all outlets, managing rosters throughout our dynamic business demands, wage costs, food & beverage expenses and controllable costs to budget.
• Lead, develop and support our team with a focus on the Food & Beverage leaders; succession plan, manage performance, and provide guidance and support to Outlet Managers & our Culinary leaders.
• Establish and maintain ongoing training programs aligned with Accor Brand and Service Standards and our P&C team.
• Maximise revenue by reviewing occupancy and rates, and drive upselling, promotions, and walk‑in conversion across all channels.
• Ensure compliance with WHS policies, RSA and licencing requirements and the Accor InterREACT programme.
• Ensure financial transactions, credit handling, and cash security follow policy and compliance standards, in collaboration with Finance.
• Build familiarity with VIP and regular guests to deliver personalised, exceptional experiences.