Welcome Ambassador Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Welcome Ambassador Supervisor

Company Description

 

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda’s largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let’s create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

 

Job Description

 

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Welcome Ambassador Supervisor. The Welcome Ambassador Supervisor reports to the Guest Service Manager and is responsible for leading the day-to-day operations of the Welcome Ambassador team. This role is pivotal in shaping first impressions, ensuring exceptional guest service, and delivering memorable arrival experiences that reflect the charm and history of Fairmont Southampton.

The Welcome Ambassador Supervisor inspires the team, brings the resort’s stories to life, and ensures seamless coordination of guest arrivals, departures, lobby flow, and front drive operations.

Key Responsibilities  

Guest Experience & Service Excellence

  • Serve as a vibrant ambassador for Fairmont Southampton, sharing the history and character of this iconic property through engaging guest interactions.
  • Support guests with luggage handling, wayfinding, transportation arrangements, and resort/destination information.
  • Assist with check-in support during peak periods to ensure smooth lobby operations.
  • Anticipate guest needs and resolve concerns promptly, ensuring each experience is memorable and effortless.
  • Comfortable using hotel communication tools and systems to support operational efficiency (e.g., radios, messaging platforms, OPERA).
  • Actively engage guests with knowledge of property amenities, and upcoming resort experiences.https://careers.accor.com/global/en/job/welcome-ambassador-supervisor-in-fairmont-southampton-shp-southampton-bermuda-jid-109523

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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