Housekeeping Team Leader

Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner. 

Lead a team. Create exceptional guest experiences. 

At ibis Wellington, we’re looking for an energetic and experienced Housekeeping Team Leader who thrives on leading by example and takes pride in creating outstanding guest experiences.

This is a part-time position working on a rotating 7-day roster. You’ll be a hands-on leader, coach, and problem-solver who helps our team deliver exceptional standards every day.

• Inspire and support a high-performing housekeeping team
• Lead daily room inspections and quality checks
• Lead from the front by jumping in wherever needed to support the team
• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
• Ensure guest rooms and public areas consistently exceed expectations
• Take initiative to add a personalized experience for the guest
• Champion care for guests’ privacy and belongings, while ensuring exceptional service
• Help coordinate room allocations to maximise efficiency
• Assist with team training, onboarding, and development
• Respond professionally to guest enquiries and resolve concerns with care
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
• Champion health, safety, and hotel compliance standards

We’re searching for someone who:

• Has previous experience as a Housekeeping Team Leader, Supervisor or Self-Checker 
• Loves motivating and developing people
• Brings a positive, solution-focused attitude.
• Has excellent communication and customer service skills, with the ability to communicate fluently in English.
• Stays calm and organised in a fast-paced environment
• https://careers.accor.com/global/en/job/housekeeping-team-leader-in-ibis-wellington-wellington-new-zealand-jid-106434