Front Office All-Rounder

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne’s shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

As a Front Office All Rounder, you will play a key role in ensuring every guest receives a warm welcome and seamless stay. You will work across all front office functions.

Key Responsibilities

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest enquiries, requests, and complaints with confidence and discretion.
• Provide local knowledge and concierge recommendations.
• Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure exceptional guest satisfaction.
• Answer telephone and email enquiries promptly and professionally.
• Maintain accurate guest records and ensure compliance with hotel policies.
• Assist with valet, luggage, and guest services during peak periods when required.
• Support the team across all Front Office operations, including occasional night shifts.
• https://careers.accor.com/global/en/job/front-office-all-rounder-in-sofitel-melbourne-on-collins-melbourne-australia-jid-109507