Therapist Team Leader

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.

The Spa Therapist Team Leader is responsible for delivering exceptional spa treatments while providing hands-on leadership and operational support to the Spa Therapist team.

This role combines the expertise of a highly skilled Spa Therapist with the responsibilities of a Team Leader. The position ensures consistency in treatment standards, guest experience, hygiene, team performance, and daily spa operations while embodying the wellness philosophy and values of Our Habitas Ras Abrouq.

Spa Treatments & Guest Experience

• Perform a range of professional spa and wellness treatments, including massages, body treatments, facials, and other services in accordance with qualifications and property standards.
• Conduct guest consultations to understand individual needs, preferences, medical considerations, and treatment expectations.
• Recommend appropriate treatments, wellness experiences, and retail products based on guest needs.
• Deliver personalized and intuitive service while maintaining guest privacy, dignity, comfort, and confidentiality.
• Maintain thorough knowledge of all spa treatments, wellness experiences, packages, products, and promotions.
• Respond professionally to guest feedback and support the resolution of any service concerns.
• Build positive guest relationships and encourage repeat visits through exceptional service.

Team Leadership & Development

• Provide day-to-day leadership, guidance, and support to the Spa Therapist team.
• Lead by example by consistently demonstrating excellent treatment techniques, grooming, professionalism, and guest service.
• Conduct daily briefings and ensure therapists are prepared for scheduled treatments and activities.
• Coach and train therapists on treatment protocols, product knowledge, service standards, and guest engagement.
• Monitor treatment quality and consistency and provide constructive feedback where required.
• https://careers.accor.com/global/en/job/therapist-team-leader-in-our-habitas-ras-abrouq-dukhan-qatar-jid-109855