Director of Spa & Wellness

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Director of Spa & Wellness

Situated in the heart of the Back Bay overlooking Boylston Street, Mandarin Oriental, Boston will introduce a stunning new façade to one of the most desirable addresses in Boston. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

 

About the job

Based at the Mandarin Oriental, Boston within the Spa Department, the Director of Spa & Wellness is responsible for the strategic leadership, financial performance, and operational execution of all Spa functions, including Storytelling & Experiences. This role serves as a key commercial and operational partner, ensuring exceptional guest experiences while driving revenue growth, market awareness, and brand differentiation.

 

The Director of Spa & Wellness reports to the Hotel Manager. The Spa Operations Manager and Spa Treatments Manager report to the Director of Spa & Wellness.

 

As Director of Spa & Wellness, you will be responsible for the following duties:

 

Strategic Leadership

  • Provide visionary leadership and direction for all Spa operations.
  • Develop and execute strategic plans that align with hotel business objectives, revenue goals, and brand standards.
  • Drive innovation and continuously enhance the guest experience through creative programming, wellness experiences, and service excellence.
  • Foster a culture of accountability, collaboration, and continuous improvement across the Spa team.

 

Spa and Wellness Storytelling & Experiences

  • Curate and lead storytelling initiatives that bring the hotel’s wellness identity to life.
  • Work with marketing team to create authentic narratives around spa menu, wellness offerings, local culture, and partnerships.
  • Develop experiential wellness concepts, seasonal activations, collaborations, , and destination experiences.
  • Ensure consistency of brand messaging across all guest touchpoints and platforms.

 

Financial Management

  • Achieve and exceed revenue, profit, and productivity targets across all Spa operations.
  • Manage budgets, forecasting, labor costs, and capital expenditures.
  • Identify opportunities to drive incremental revenue and improve margins.
  • Analyze business trends and implement strategies to optimize financial performance.

 

Talent Development & Leadership

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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