Assistant Executive Housekeeper

About the job

The Assistant Executive Housekeeper supports the Executive Housekeeper in the overall management and leadership of the Housekeeping Department, ensuring the highest standards of cleanliness, presentation, and guest comfort in line with Mandarin Oriental’s legendary service standards.

In a pre-opening environment, this role is critical in assisting with setup, systems implementation, and team development to ensure operational readiness and seamless execution from opening day.

As Assistant Executive Housekeeper, you will be responsible for the following duties:

• Support the Executive Housekeeper in all pre-opening activities, including planning, setup, and departmental readiness
• Assist in the development and implementation of Standard Operating Procedures (SOPs) and service standards
• Support procurement and setup of linen, uniforms, housekeeping equipment, and operating supplies (OS&E)
• Participate in room mock-ups, snagging, and final inspections to ensure quality standards are met
• Help establish linen par levels, inventory systems, and storage organization
• Supervise and support the Plant Technician
• Liaise with other departments & contractors.
• Assist in overseeing the daily operations of Guest Rooms, Public Areas, Laundry, Linen Room, and Uniform Room
• Ensure all areas meet luxury cleanliness, hygiene, and presentation standards
• Support room inspection processes and ensure consistent quality assurance
• Coordinate daily room status updates with Front Office and Engineering

• Ensure delivery of exceptional, personalized, and anticipatory service in all housekeeping interactions
• Support the execution of VIP setups, special requests, and guest preferences
• Address guest feedback and complaints promptly, ensuring effective service recovery
• Maintain high standards of room presentation aligned with Mandarin Oriental expectations

As Assistant Executive Housekeeper, we expect from you: 

• Strong leadership and team management skills
• Attention to detail and commitment to quality
• Operational planning and organizational ability
• Financial awareness and cost control mindset
• Problem-solving and decision-making capability
• Ability to thrive in a fast-paced, pre-opening environment
• Commitment to luxury service excellence

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• https://careers.mandarinoriental.com/jobs/assistant-executive-housekeeper-hangzhou-china