Guest Services Coordinator

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Guest Services Coordinator.

Responsibilities

The Valet Coordinator/Cashier’s responsibilities include, but are not limited to; assisting all guests they come in contact with, primarily at the Valet/Bell stand on the front drive of the resort. 

•  The individual will also be responsible for assisting with guest requests by phone and in person.
• The Valet Coordinator/Cashier will coordinate with Bell, Door and Valet attendants to have all tasks completed as efficiently as possible.
• This person will ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.
• A basic knowledge of resort activities is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing.
• Safely securing car keys.
• Proficient use of computer programs, i.e. Word, Excel, etc.
• Cashiering during events

• High School graduate or equivalent is preferred.
• Previous experience is a plus.
• Must have ability to communicate well both verbally and written. Reading and counting are essential.
• Must have a valid California license and clean driving record.
• Excellent communication and guest service skills.
• Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions.
• An aptitude to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods.  This is in order to provide a safe environment for themselves and to their coworkers.

Physical Requirements

https://careers.accor.com/global/en/job/guest-services-coordinator-in-fairmont-grand-del-mar-san-diego-united-states-jid-110033