Reservations Agent

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• Excellent verbal and written communication skills in English; additional language skills are an advantage.
• Professional telephone etiquette with the ability to provide personalized guest service.
• Strong listening skills and the ability to understand guest needs and preferences. 
• Passion for delivering exceptional guest experiences in line with luxury hospitality standards.
• Ability to build rapport with guests and create positive impressions through every interaction.
• Commitment to maintaining high levels of guest satisfaction and loyalty. 
• Minimum 1-2 years of experience in hotel reservations, front office, guest services, or customer service, preferably within a luxury hotel brand would be an asset.