Spa Facility Supervisor

The Spa Facility Supervisor will directly oversee the Fairmont Spa, Nordic Spa, fitness centre, and hotel pool facilities, while leading the Spa & Fitness Attendants, Nordic Attendants, and Pool Attendants. This position will also oversee the Spa Reception, Reservations, and Spa provider team where necessary. The Spa Facility Supervisor will operate an efficient and profitable business in these departments, acting as a Manager on Duty as assigned, and ensure uncompromising attention to quality of service based on the areas of focus outlined in the below job responsibilities.

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $34.35 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a luxury wellness experience where you can grow, connect, and make a difference every day

What you will be doing:

• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Consistently model professional, engaging, luxury 5-star service to the respective teams.
• Assist in the recruitment, development, and training of all Spa Attendants, Nordic Attendants, and Pool Attendants
• Ensure guest satisfaction at all times by ensuring that safety and service is always the spa’s first priority
• https://careers.accor.com/global/en/job/spa-facility-supervisor-full-time-in-fairmont-pacific-rim-vancouver-canada-jid-110235