Leisure Attendant

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Leisure Attendant you’re not just maintaining a clean, safe, and welcoming health club environment – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Ensure a high standard of tidiness and cleanliness in all areas of the Club.
• Complete and record all relevant quality and safety checks in line with company procedures.
• Maintain a safe and secure environment for yourself, guests, and colleagues.
• Proactively acknowledge members, anticipate their needs, and action requests in a friendly and efficient manner.
• Ensure member access to towels and consumables is uninterrupted.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Working Relations and Communications

• Provides direct support to Club Manager, and the Health Club team.
• Interacts and communicates effectively with all members of the Health Club & team, Guests, peer group
• Establish effective communication practices and channels.

Commercial

• Contribute to and review the club promotions plan.
• Maintain an awareness of consumer trends and competitor activity.
• Optimise income through the promotion of additional service propositions.

Operational

• Organise yourself and your work to ensure you can deliver excellent customer service and that required checks are completed in a timely manner.
• Complete and record relevant quality/safety checks in line with company procedures.
• Clean/prepare and review the club public areas and any ‘back of house’ areas allocated to the defined standard.
• Maintain a safe and secure environment for yourself, guests and colleagues.
• Minimise utility consumption and waste at all times.
• Support club reception /operations when required.
• Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
• Adhere to company policies relating to Health & Safety at work.

Customer Service / Quality

• Ensure a high standard of tidiness and cleanliness in all areas of the Club.
• Be proactive in ensuring all members are acknowledged in a timely and appropriate manner.
• Ensure member access to towels and consumables is uninterrupted.
• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
• Demonstrate an awareness of customer priorities and anticipate needs.
• Action all guest requests in a friendly, efficient manner.

Teamwork

• Ensure your behaviour respects the perspective, privacy, safety and security of club members and your colleagues.
• Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
• Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose workload may temporarily exceed your own.

What are we looking for?

https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1009/jobs/preview/216681