Senior Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Senior Concierge

SENIOR CONCIERGE

 

Mandarin Oriental, Kuala Lumpur is looking for a Senior Concierge to join our Front Office team.

 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

 

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

 

About the job

 

Based at Mandarin Oriental, Kuala Lumpur and within the Front Office Department, the Senior Concierge is responsible for delivering personalized and exceptional Concierge services to our guests, while providing guidance and support to the Concierge team in the daily operation.

The Senior Concierge serves as a senior point of reference for colleagues and guests, ensuring that guest requests, arrangements and operational requirements are handled efficiently and in accordance with the hotel’s objectives, performance and quality standards.

 

As Senior Concierge, you will be responsible for the following duties:

  • Assist in the day-to-day operation of the Concierge Department, ensuring total quality management in all guest services provided by Concierge, Bellmen, Doormen and Airport Representatives.
  • Take an active leadership role in the daily operation and provide guidance and direction to Concierge colleagues.
  • Provide personalised, warm and efficient service to all guests in accordance with Mandarin Oriental service standards.
  • Take ownership of complex guest requests and ensure appropriate follow-up until completion.
  • Assist guests with arrangements which hotel guests may request.
  • Ensure prompt handling and delivery of forwarding items, safe storage and proper log recording.
  • Ensure proper handling and management of guests’ luggage, with accurate records maintained.
  • https://careers.mandarinoriental.com/jobs/senior-concierge-kuala-lumpur-selangor-malaysia

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Relations Agent

Job for: Locals

Guest Relations Agent Mandarin Oriental Sanya is looking for a Guest Relations Agent to join our Front Office Department team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of […]

China

Front Office Manager

Job for: Locals

JOB SUMMARY   Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve […]

India

Concierge

Job for: Locals

POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]

Indonesia

Resa Coordinator

Job for: Locals

Job Description   We are currently seeking a Reservations Coordinator to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences. […]

South Africa

Guest Experience Expert

Job for: Locals

POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]

United States