Rooms Supervisor

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Rooms Supervisor, you’re not just overseeing day-to-day rooms division operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Embassy Suites by Hilton San Francisco Airport Waterfront is searching for a Rooms Supervisor to join the team.

Join the team at a beautiful 340-suite waterfront hotel overlooking the San Francisco Bay. Team Members enjoy the opportunity to work in a scenic and welcoming environment while receiving Hilton travel benefits, free parking, and complimentary meals in the team member cafeteria. With stunning bay views, spacious all-suite accommodations, and Hilton’s commitment to developing its people, this is a great place to build a rewarding hospitality career and grow with one of the world’s leading hotel brands.

The ideal candidate will possess:

• Minimum of one year of supervisory experience in hospitality
• Hotel front desk experience
• Schedule flexibility

Classification: Full-Time

Shift Pattern:  Full Availability, weekends and holidays are required

Here’s what you’ll do during a typical day:

• Oversee front office operations: Manage front desk functions, including check-in/out, guest relations, and conflict resolution
• Manage housekeeping operations: Oversee daily room assignments, monitor cleaning performance through inspections, and ensure readiness of guest rooms
• Deliver guest service excellence: Ensure high-quality, consistent guest experiences by upholding brand standards and resolving issues with creativity, discretion, and sound judgment
• Oversee service operations: Ensure Front Office and Housekeeping systems and procedures support exceptional service, smooth check-in/check-out, and room readiness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

In addition, you are responsible for the following job duties:

• Prepare daily forecast of expected arrivals and departures using analysis and judgement skills
• Help resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide necessary information to provide guest service in accordance with Hilton standards.
• Supervise front desk staff to insure smooth and efficient operation.
• Complete reports, verify status reports, upload/update room status into property management system.
• Perform linen inventory twice a year.
• Collaborate with Housekeeping department to manage rooms inventory and achieve maximum occupancy and profitability.
• Oversee the Lost & Found
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