The Hotel Assistant Manager oversees daily Front Office, Guest Experience, and when required Concierge operations, ensuring a seamless luxury guest experience consistent with Four Seasons standards. Acting as Manager on Duty, the role ensures smooth hotel functioning, exceptional guest care, and strong interdepartmental coordination.
What You Will Do
- Manage the daily operations of the Front Desk, Guest Experience, and Concierge teams.
- Serve as Manager on Duty in the absence of senior management, responding quickly to emergencies and operational issues.
- Coordinate guest arrivals, departures, and special requests, ensuring personalized service for Special Attention Guests, Return Guests, and Groups.
- Interview, train, schedule, and evaluate team members, promoting growth and engagement.
- Partner cross-functionally with Sales, Catering, Housekeeping, and other departments to ensure flawless operations.
- Oversee financial and credit procedures, including paid-outs, rebates, petty cash, and billing compliance.
- Verify cashier transactions and end‑of‑shift reconciliations to ensure accuracy and proper approvals.
- Respond to guest requests with attentiveness and personalized service, delivering solutions that enhance satisfaction.
- Handle guest complaints and sensitive situations with professionalism, empathy, and discretion.
What You Bring
- 2–3 years of experience in luxury hospitality in a supervisory or managerial Rooms Division role.
- Strong leadership and team‑motivating abilities, coupled with a focus on staff development.
- Excellent communication, interpersonal, and problem‑solving skills.
- Strong organizational skills, attention to detail, and the ability to perform under pressure.
- Solid knowledge of Front Office operations and PMS platforms (e.g., OPERA).
- Have fluency in English and Italian
What We Offer
- Gross Base Salary of 31.000,00€
- Excellent Training and Development opportunities.
- Employee Discount for stays at any Four Seasons worldwide.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary Employee Meals.
Schedule & Location
