Team Leader – Public Area

POSITION SUMMARY

【Purpose of Role】
1.    Responsible for supervising daily Public Area operations and work, and providing training, coaching and counselling to all Public Area Agents.
2.    Coordinate and work closely with appointed contractors (i.e. pest control) to ensure their performance met to hotel’s required standard.

【Cast Key Responsibilities】
1.Supervise the work of Public Area Agents to ensure that cleanliness and tidiness of all Front and Heart of House areas meet the highest standard to ensure guest satisfaction.
2.Monitor carpet and stone care program.
3.Be familiar with all cleaning equipment and correct chemical handling procedures in all areas of the hotel.
4.Inspect administrative office areas cleanliness, maintenance, supplies, safety and security; and take corrective measures to ensure that established standards are met.
5.Check to ensure that equipment are given proper care and maintenance while being used.
6.Report, as directed, any observed deviations from established standards.
7.Follow all company policies and procedures.

【職位宗旨】
1.    負責督導客房造型部公共清潔人員的日常工作運作及培訓相關技能及知識。
2.    與廠商協調的工作合約細節，如消毒等；確認廠商能依照飯店標準規定覆行合約職務。
【主要負責事項】
1.監督公共區域接待依照飯店最高標準維護清潔及保養所有飯店內公共區域與後場區域，以滿足客人的需求。
2.監督地毯清洗及大理石維護。
3.熟悉所有館內清潔機器及清潔藥水處理程序。
4.巡查後場區域的清潔、保養、備品及安全；確認符合飯店標準。
5.檢查機器設備，確保以規定進行維護及保養。
6.如有任何問題，在最短時間內告知直屬上司。
7.遵守所有公司政策和程序。