Attendant, Rooms

Description:

• Demonstrate the highest standards of hospitality and deliver all aspects of service with care
• attention to detail and according to established standards.

Qualifications:

• o Know and strictly follow established procedures for the cleaning and set-up of guest rooms.
  o Sets up the work trolley according to standards.
  o Carries out the following procedures according to established standards:
  • DND (Do Not Disturb)/Double Lock
  • Baby Sitting
  • Loan Item Loss & Breakage
  • Guest laundry pick up
  • Temperature control
  o Replenishes guest supplies and ensures all linen in guest rooms is clean and well-pressed.
  o Contacts In-room Dining to have all trays
• trolleys and equipment removed from guest rooms
• corridors and pantries.
  o Removes all trays and trolleys found in corridors to pantry awaiting pick-up by In-room Dining.
  o Reports to the supervisor repair and maintenance needs.
  o Implements turndown service in accordance with established standards.

Education:

Bachelor

Years of experience:

2

Number of positions:

3

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